Cancellation and Refund Policy

Official principles regarding project cancellations, statutory consumer withdrawal rights, eligible refunds, and payment processing.

Metni İncele
Sanatizi • Son Güncelleme: October 10, 2026

Resmî Sözleşme ve Yasal Hükümler Metni

This policy governs the cancellation and refund mechanisms applicable to services procured from Sanatizi, assessed in conjunction with specific service contracts and mandatory statutory provisions.

Consumers retain all statutory statutory rights regarding defective services and withdrawal periods. Nothing in these commercial terms shall curtail mandatory consumer protections.

Submitting Requests

Cancellation or refund notices may be transmitted to including your name or company legal title, designated service description, and associated invoice reference.

Cancellation in Commercial Projects

Where project operations have not commenced and no non-recoverable third-party expenditures (domains, licenses, media fees) have been incurred with client approval, the full service fee is refunded.

If production has begun, documented labor completed up to the cancellation notice alongside pre-approved unrecoverable third-party disbursements are calculated; any surplus from received funds is promptly refunded within 14 business days.

Consumer Withdrawal Rights

For contracts subject to consumer protection legislation, eligible consumers generally have the right to withdraw within 14 days from contract inception without penal liability, subject to legal exceptions for personalized digital deliverables initiated upon prior express consent.

Refund Method

Approved refunds are disbursed within 14 days through the original payment channel without imposing undue deduction fees on the client.

Contact

TÜRKİYE CONTACT DETAILS Ankara
Address: 1071 Usta Plaza, Çankaya / Ankara
Phone:
Email:
USA CONTACT DETAILS Wyoming
Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Phone:
Email: